Technology Specialist in Rochester, NY at Windstream

Date Posted: 6/25/2018

Job Snapshot

Job Description

Job ID:18002234

Job Overview

Manufacture Technical Support for the company’s family of integrated VOIP solutions; this can include VOIP servers, Phones, Switches, Android / iPhone applications, PC applications and client hardware configurations. Primarily providing support to our Certified Technicians that install and support our products and services. 


Responsibilities:

  • Process a broad field of subjects related to our products and service for input and logically deduce issues and apply adequate solutions in a timely fashion. 
  • Possess a comprehensive technical knowledge of PBX / Hybrid phone system, analog / digital service delivery,  VOIP SIP services, IP networking and Data service provisioning.
  • Provide exceptional customer / technical service on inbound technician calls.
  • Must be highly motivated as a technical agent and liaison for the Allworx products with potential on the fly research of 3rd party products/ services. 
  • Work with development engineers of our product, re-sellers and other team members on solutions. 
  • Read and understand SIP messaging and Wireshark style packet captures.   

Allworx designs and delivers Award Winning high-value business communications systems that are innovative and dependable. As a wholly owned subsidiary of Windstream, we have the fun and flexibility of a small company with the financial stability of a large company.

Allworx is a company that places a strong emphasis on Team solutions and high level Technical Engineering. We were founded by Leading VOIP Engineers, and strive to hire and retain exceptional technicians and Engineers. 

The Allworx experience is challenging and rewarding. What you do will have an immediate impact on our customers, our product and our company. Your voice matters with Allworx.

Job Requirements

  • Experience troubleshooting and correcting Jitter, Latency, Packet loss across public or enterprise networks using network analysis tools.
  • Solid experience in problem analysis and resolution of software problems.
  • Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
  • Working knowledge of Telecom, data networking, analog and digital voice technologies (T1/PRI).
  • Must understand VoIP technologies, including Protocols, Codec’s, QoS, RTP streams, MPLS Networks.
  • Experience migrating customer web hosting and email along with SMTP/POP3 
  • Must be team oriented 


Minimum Requirements:
Education:
High School diploma and three plus years of experience in a technical/telephony
environment or Bachelor’s degree in a technical discipline or equivalent experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.