Local Connection Consultant in Newark, NJ at Windstream

Date Posted: 3/26/2024

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newark, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/26/2024
  • Job Req Number
    Req #92

Job Description

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

  • As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
  • Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
  • Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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Responsibilities

  • Handle local customer service inquiries.

  • Engage in both inbound and outbound sales activities.

  • Generate referrals for new sales and upgrades through engagement with operations and techs

  • Provide support for field operations and assist with customer issues and escalations.

  • Assist in promoting local events and represent Kinetic at community and selling events

  • Collaborate with other Windstream sales teams as needed

  • Marketing activities to fill the sales funnel and promote local

  • Act as brand ambassadors in the region and support corporate sales initiatives as needed

  • Support regional social media through local “human” responses

  • Maintain inventory of modems to assist customers locally.

  • Promote “Local.” Local Contact, Local Connection, Local Number.

    Requirements:

    •One Year + Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality

    experience Intermediate+ computer skills.

    •Ability to meet and exceed sales targets in a commission-based environment.

    •Ability to project a positive, professional attitude along with a confident and outgoing personality.

    •Ability to work effectively with cross-functional teams to meet a common goal

    •Ability to demonstrate proficient verbal and written communication skills.

    •Ability to build rapport quickly and successfully with a wide range of customers.

    •Ability to solve problems quickly and decisively.

    •Ability to use diplomacy when working with challenging or demanding customers.

    •Minimum High School Degree or GED equivalent.

    •Driver’s License required.

    Desired:

    •College degree related to the position or 2-3 years, Sales, Customer Service, Retail,

    Local Marketing, Telecommunications or Hospitality experience

    Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

    Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%

    Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

    Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

    Type of Driver’s License Required: Driver’s License

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    Our Benefits:

    • Medical, Dental, Vision Insurance Plans
    • 401K Plan
    • Health & Flexible Savings Account
    • Life and AD&D, Spousal Life, Child Life Insurance Plans
    • Educational Assistance Plan
    • Identity Theft, Legal, Auto & Home and Pet Insurance
    • https://windstreambenefits.com

    Windstream CIB Statement:

    Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

    Our Employee Resource Groups:

    • WinVets – Veteran Employee Resource Group
    • WOW – Women Employee Resource Group
    • WINPRIDE – LGBTQ+ Employee Resource Group
    • WBPN – Black Professional Resource Group
    • WARG – Ability Resource Group
    • LaFamilia –Hispanic Resource Group

    Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

    Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.