Strategic Sales Engineer in New York, NY at Windstream

Date Posted: 5/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Wall Street/Pier 11 - East 34th Street
    New York, NY
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:

Job Description

Job ID:18001557

The Strategic Sales Engineer is positioned to support a set of assigned existing top tier Windstream Enterprise customers as well as uncover new or incremental, margin rich, revenue opportunities. Their blend of technical and professional skills will allow them to collaborate with both internal and customer teams to provide a unique, customized customer experience in all aspects of the Tier 1 customer lifecycle.  This position will support both inside Account Teams as well as external Indirect Channel Partners.

Job Responsibilities:
  • Engages customers in a consultative manner in order to understand the technical and business challenges facing our prospective and current customers.
  • Designs, sells, and supports solutions to customers utilizing the entire suite of Windstream products in order to drive, maintain and increase profitable revenue.
  • Supports Sales and Account Development teams with proposal generation for all Windstream solutions, including, but not limited to pricing assistance, equipment design, Visio documentation, and technical documentation necessary in pre-sale and the post signature “hand off” event to Engineering and Service Delivery during implementation phase.   
  • Clearly articulates value statements and network designs to high level executives.
  • Assists in preparing, completing and presenting all technical designs and paperwork to the Engineering and Service Delivery teams for hand off during the Project Management and Implementation phase of the lifecycle. Engagement post “hand off” event should be the exception, and will require approval from the SE Director in that Region.
  • Creates and delivers focused in depth technical training for other Sales Engineers.
  • Acts as a Technical Mentor to other Sales Engineers.
  • Conducts product seminar focused training to customers in collaboration with both internal and external partners’ Sales teams to drive new or incremental profitable revenue.
  • Provides technical expertise to Marketing and Training teams during creation and rollout of new services or enhancements to existing offerings. 
  • Represents Windstream on customer appointments as a subject matter technology expert specializing in network services including TDM solutions, LAN/WAN technologies & applications, VoIP/SIP, dark fiber and Type I/II access, SDWAN, UCaaS/CCaaS, wireless, and routing and switching hardware.
  • Develops collaborative relationships both internally and externally via daily interaction with all functional teams at all levels.
  • Stays current with technology as it pertains to the industry.
  • Process Improvement: Will utilize expertise developed in executing the above duties to help streamline and improve Sales and SE processes. Responsible for regularly recommending improvements to management.
  • Other duties may be assigned.

Knowledge, Skills or Abilities:

  • Communication: Advanced written and verbal communication skills. Must have the ability to build relationships over the phone and in person. Must have a proactive communication style ensuring timely status updates to account team and customer. Must be able to extract hidden or unrealized customer requirements and gain consensus on these requirements with the customer. Ability to focus ambiguous customer needs into specific, deliverable requirements. Able to develop relationships and communicate with high level customer technical and executive staff.
  • Technical Skills: Strong understanding of voice/data/internet applications, communications technology and network design. IP Routing and Switching, IP V4/V6, MPLS, VPN, SIP and TDM Voice, Cloud/Hosted Solutions, Network Virtualization, Managed Services, UCaaS/CCaaS, VLS/VPLS, fiber transport, Ethernet, fixed wireless. Advanced understanding of technical terminology related to company products & services. Advanced understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet & Enterprise. Advanced level presentation skills.
  • Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Advanced ability to graphically depict solutions in a compelling manner.
  • Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
  • Computer Skills: Advanced MS Office Suite knowledge and usage. Ability to learn internal company systems, such as Siebel, Granite, and Network Engineer.
  • Business Acumen: Intermediate to advanced understanding of company financial measures. Must have an advanced understanding of telecommunications industry and sales cycles.

Job Requirements

Minimum Requirements:

College degree in IT, Engineering or a related field and 10+ years professional level experience with 0-2 years supervisory experience preferred; or 10+ years professional level related Engineering/Technical experience with 0-2 years supervisory experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.


Be willing and able to travel within the United States as often as 35 to 40 percent of the time.   

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.