Specialist-Major Customer Support in Little Rock, AR at Windstream

Date Posted: 5/31/2018

Job Snapshot

Job Description

Job ID:18001769
Job Responsibilities: 

  • Be available via phone and email to serve as the primary contact for assigned customer base
  • Act as the overall customer champion to resolve any issues with internal business units
  • Research, maintain, and update respective systems with accurate account information
  • Increase customer satisfaction and minimize churn of assigned clients by quickly and effectively addressing concerns, proactively meeting/communicating with clients to review current and future needs, providing timely communication, setting appropriate expectations, and following through on commitments
  • Handle all Billing & Collections questions, assist with location Moves, Adds, Changes, & Delete requests, and general service inquiries for assigned customer base
  • Quarterly, proactive account reviews with all assigned clients. Be able to meet face-to-face with clients as requested
  • Communicate with Financial Services on issues with assigned customers in order to avoid suspension of services for customer
  • Maintain database of key customer information to ensure seamless treatment across multiple workgroups
  • Have a base understanding of all Windstream products and services to better consult with customers
  • Provide reporting and/or status of account to upper management as needed.
  • Other duties assigned by management.
Desired Requirements:
  • Undergraduate degree B.S. or B.A. or equivalent experience
  • 2-4 years of telecommunications experience, including data (Internet and web related products), local, long distance and other associated products and features required. 
  • 3-5 years previous customer account management/support experience
  • Experience wth Microsoft Office 
  • Suite(Outlook, Word, Excel and Powerpoint are key) 
  • Outstanding oral and communication skills
  • Ability to deal effectively with the stress of a fast-paced environment
  • Displays a variety of techniques in solving problems with little direction from management
  • Ability to deal with executive level management in various industries
  • Excellent organizational skills / ability to manage work load efficiently and effectively
  • Displays flexibility in adapting to changing technologies and procedures
  • In-depth knowledge of departmental practices and work processes

Job Requirements

Minimum Requirements: 

College degree and 0-3 years professional level experience; or 4+ years professional level related experience; or an equivalent combination of education and professional level related experience required. 

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.


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