SMB Care Representative in Baldwin, GA at Windstream

Date Posted: 1/12/2021

Job Snapshot

  • Employee Type:
  • Location:
    2000 Communications Blvd
    Baldwin, GA
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Job ID:21000110

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.

What You’ll Do:

  • Handle inbound calls in a call center environment on a variety of subjects
  • Resolve customer inquiries, billing issues and product/service concerns
  • Explain and sell products and services to new and existing customers
  • Access and update customer accounts through computer based systems with the customer on the phone
  • Gain and maintains product/service knowledge, working knowledge of telephony technology and industry updates
  • Other duties as assigned

Essential Skills:

  • Good telephone communication skills and customer interface ability
  • Ability to manage multiple priorities in a fast paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations
  • PC skills (Windows), 10-key and keyboarding skills
  • Ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
  • Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends.  Also, overtime may be required.

Preferred Requirements:

At least 1 year of call center experience, preferably in the telecommunications industry. Relevant systems knowledge. Bilingual (Spanish/English) skills a plus. Sales experience is a plus.


Job Requirements

Minimum Requirements:

High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.