Project Coordinator- Service Delivery in Matthews, NC at Windstream

Date Posted: 5/25/2018

Job Snapshot

Job Description

Job ID:18001571
Position Summary:
Project Coordinator will be responsible for managing the post-sale end to end service delivery process. This includes coordination with the customer, equipment vendor, systems integrator and multiple internal teams to ensure the customer’s service is cut over efficiently and in a timely manner.

Essential Job Functions:

Manages order progression by engaging with internal teams to ensure individual job steps are completed timely.
Partners with internal teams to remove road blocks. This could include facilitating internal conference calls/meetings, or working with teams who are not directly involved with the customer facing order process. (I.e., core engineering, grooms, etc.)
Coordinates site readiness, equipment delivery/receipt and activation/implementation.
Continuously monitors progress of job and investigates any deviations from schedule. Keeps all appropriate personnel apprised of order status, shifts in priorities, and existing/perceived problems.
Follow established Service Delivery process, with particular focus on providing a consistent and positive customer experience.
Identify process improvement opportunities and collaborate with peer teams and/or management to implement change.

Required Skills:

Strong customer service skills
Must be comfortable with speaking to customers via telephone
Detail oriented
Ability to multi-task in a fast paced environment
Adaptable; embraces change
Takes initiative, thinks independently, and makes sound decisions
Communicates clearly, effectively and professionally (written and verbal)
Ability to handle difficult conversations with confidence and professionalism

Required Work Habits/Behaviors:

Must understand and adhere to department/organization/company policies.
Must adopt and demonstrate WIN’s values:
Accountability
Collaboration
Agility
Respect
Must be open to coaching and development, as well as, independently seek growth opportunities.


Job Requirements

Minimum Requirements for Spec I:


High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.


Minimum Requirements for II:

High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.


.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.