Network Analyst II/III-NOC in Little Rock, AR at Windstream

Date Posted: 7/3/2019

Job Snapshot

  • Employee Type:
  • Location:
    11001 Executive Center Drive
    Little Rock, AR
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID:19002053

Candidates assist with the management, operational support, and troubleshooting for Optical Fiber to the Tower (Backhaul) wholesale customer data and transport services.  Other responsibilities may include support for Ethernet, Gigabit Ethernet, Dark Fiber, and Wave services.

 • Working with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required. 
• Utilize Remedy ticketing system for documentation, escalations and Field Operations Dispatches.  
• Follow prescribed escalation (internal/external) polices within SLAs 
• Accept escalations as provided by Management.

• Ability to read and interpret CLR/DLRs

• Strong ability to work complex problems, evaluate information and arrive at creative solutions

• Strong understanding of monitoring/troubleshooting practices and procedures

Job Duties include but are not limited to the following:

• Act as second level support for FTTT and other NOC verticals as needed.

Job Requirements

Minimum Requirements:  

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 5 years directly related to the job; or 8 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Job Qualifications/ Requirements:

• 4-6 years of telecommunications industry or networking experience
• Advanced understanding of; Fiber Optic Networks, DWDM and SONET, GIGE, Ethernet services.
• Experienced working with Remedy ticketing system 
• Proficiency with Microsoft Word, Excel, Access & Microsoft Visio.


  • Experienced with L1 through L3 services.
Desired advanced skills
  • Well versed in optical Ethernet functionality
  • Familiarity with DWDM, passive and active systems
  • Ethernet over Sonet services
  • Ciena/Cyan Z series transport
  • Cisco ONS transport systems
  • Infinera experience
  • Accedian Metro Ethernet familiarity – Metronode/Metronid technologies
  • L2/L3 VPN
  • MEF 2.0
  • Juniper/Cisco Router experience
  • Y.1564/Y.1731 Testing Standards
• CCNA, JNCIA or Cienna certification preferred

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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