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Digital Experience Product Manager in Work From Home at Windstream

Date Posted: 3/3/2021

Job Snapshot

Job Description

Job ID:21000413

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.

Job Title: Digital Experience Product Manager


Summary:

We’re looking for a Digital Product Manager to join our team.  Be a member of the team responsible for the digital vision and strategy goals at Windstream. We’re looking for an innovative, proven individual that is in their element in a fast-paced environment.  If this sounds like you and you’re passionate about digital experiences that wow customers while working with an amazing group of people, then you'll fit right in.

Responsibilities include:

Building a best-in-class digital experience to delight our customers and elevate brand loyalty while interacting with our digital assets.

  • Assist our customers to shift their interactions with Windstream to digital technology, supported with secure and user focused onboarding processes.
  • Analyze and survey each touchpoint of the customer journey to ensure it is not only effective but also engaging.
  • Collaborate with cross functional team of developers, UI/​UX professionals, graphic designers, Q/​A experts, and marketers to crowd source ideas and recommendations to develop new functionality that will deliver a competitive edge
  • Plan, write and develop digital content, such as online guidance, community posts, training and blogs
  • Analyze behavioral mapping across platforms to optimize of the user experience
  • Perform business validation to ensure newly developed functionality meets all user acceptance criteria.
  • Identify truly innovative product features that deliver a competitive advantage and an exceptional user experience.


Qualifications:

  • Minimum of 5 years’ experience in Marketing, Product/Systems Development/Management, BA/PM.
  • Bachelor's degree in Business, Marketing, IT, or related field.
  • Excellent written and verbal communication skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • Ability to work independently with limited supervision from requirements to development delivery.
  • Efficiently work under pressures, deadlines, and when necessary stretch extra hours to complete assigned task.
  • Familiarity with the Software Development Life Cycle (SDLC), agile and telecommunications industry products and services a plus.
  • Digital assets include Customer Portals, Live Chat Messaging, AI Bot Technology, Mobile Apps, Communities, Email/SMS Notifications, Platform Integration, and Online Product Management Tools

Beneficial Experiences:

  • Mobile B2B
  • eCommerce and Order Management
  • Experience conceptualizing and managing online portals
  • Service Delivery and eCommerce
  • UI/UX Design and usability
  • Experience with current and emerging intranet and extranet portal technologies
    • LI-BG1
    • IND123

Job Requirements

Do You Have?

  • Minimum of 5 years experience in Marketing, Product/Systems Development/Management, BA/PM.
  • Bachelor's degree in Business, Marketing, IT or related field.
  • Excellent written and verbal communication skills.
  • Excellent teamwork skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • Ability to work independently with limited supervision from requirements to development delivery.
  • Efficiently work under pressures, deadlines, and when necessary stretch extra hours to complete assigned task.
  • Familiarity with the Software Development Life Cycle (SDLC), agile and waterfall development, telecommunications industry and products a plus.

Even Better:

  • Mobile B2B experience.
  • Experience conceptualizing and managing online portals.
  • eCommerce experience.
  • UI Design and usability experience.
  • Experience with current and emerging intranet and extranet portal technologies.
  • Experience with web-based solutions, virtualization and application development.
     

Our Benefits:  

  • Medical, Dental, Vision Insurance Plans 
  • Identify Theft, Legal, Auto & Home and Pet Insurance 
  • 401K Plan 
  • Health & Flexible Savings Account 
  • Life and AD&D, Spousal Life, Child Life Insurance Plans 
  • Educational Assistance Plan 


About US: 

Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.