Customer Service Specialist (RR) in Charlotte, NC at Windstream

Date Posted: 2/22/2018

Job Snapshot

Job Description

Job ID:18000200

Start date March 26, 2018

Do you have a passion for helping others? Do you have previous customer service experience? If so, we're looking for someone like you!


We’re building a Team of Consumer Care Specialists that do more for our customers than ever before. 


Windstream places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers in a fast-paced work environment. We offer advancement opportunities; a total of 8 weeks of training and post-training progression pay increases. 


Windstream is constantly expanding our broadband speed and product offerings and our Consumer Care Representatives are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. 


Job Responsibilities:

  • Handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a variety of different customer needs. 
  • Responsible for resolving billing issues and questions, as well as product/service concerns. 

Requirements: 

  • Good telephone communication skills and customer interface ability.
  • Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills. 
  • Ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. 
  • Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone. 
  • Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. 
  • Overtime may be required.

 **Bilingual a plus**


Job Requirements

Education/Experience:

  • High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
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