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Coordinator II-Bus Sales Ops in Charlotte, NC at Windstream

Date Posted: 4/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Job ID:19001010

Job Responsibilities

• Provide system, product and resource support to the SMB Sales/Care teams utilizing but not limited to Winforce, Wincare, DCRIS, CAMS, Remedy.

• Respond to support requests from Reps, Team Leads, Supervisors in a timely manner meeting specific SLAs.

• Assist SMB Sales Teams with proposal generation and order configuration.

• Responsible for Root Cause Analysis that includes tracking and categorizing of support requests

• Provide training and process improvement recommendations and documentation review

Manage SMB Support projects as assigned.

Required Skills
Candidates should possess excellent verbal and written communication skills as well as effective analytical and problem solving skills. Extensive knowledge is required in Winforce, Wincare, DCRIS, and CAMS as well as SMB product offerings. 

Job Requirements

Minimum Requirements:
High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.