Coordinator-Engineering in Hiawatha, IA at Windstream

Date Posted: 11/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    929 Marthas Way
    Hiawatha, IA
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:
    11/6/2018

Job Description

Job ID:18003984

General Summary

  • Screen and process locate tickets received from state One-call centers by using third party software and electronic mapping. 
  • Forward tickets requiring facility locates to contract locators companies or company employees, after tickets have been screened.
  • Work with company employees, One-Call Center employees and contract locators to insure that Windstream facilities are protected from damage. 
  • Work with Windstream Plant Damage Recovery group and collection agencies to recover the cost to repair damages.
  • Resolve customer complaints or problems with dig tickets or facility damages. 
  • Update computer system with current information as soon as possible. 
  • Create reports showing ticket volumes and damage tracking.
  • Review invoices from One-Call Centers and Contract Locators.
  • Perform other duties as assigned.

 

This position may require working evenings and weekends


Job Requirements



Desired Qualifications:
  • Proficient in Microsoft Office products
  • Ability to use electronic maps and to follow written directions to dig sites.
  • Prior experience in Call Center environment.
  • Map test will be given.


Education and Experience:  

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. IND123

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.