Consultant-Operations Suprt in Hiawatha, IA at Windstream

Date Posted: 3/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Greenville SC 301 N Main St
    Hiawatha, IA
  • Job Type:
    Service Delivery
  • Experience:
    5 to 7 years
  • Date Posted:

Job Description

Job ID:18000777
The Consultant position is responsible for leading multiple functional areas of SME's to collaborate with IT on integration projects.  The consultant will investigate business processes and close gaps related to the integration of systems. The incumbent will follow project management methodology, leading cross functional teams to document changes to business process, ensure data integrity and validate testing results prior to integration.  The consultant will guide a team to meet company goals and objectives set for migration projects and confirm successful implementation. 

Essential Functions:

• Drive Gap Analysis with IT
• Perform Process analysis
• Create testing plans and lead a team of User Acceptance Testers
• Lead a team to perform data clean up
• Provide escalation support for User Acceptance Testing & process issues
• Create a training program for Customer Operations, including scheduling and delivery
Create reporting and distribute to Leadership, tracking test cases, orders, backlog, etc.
Manage communications to impacted teams 
• Special projects as assigned

Essentials Skills/Abilities:

• Leadership and communication skills 
• Highly motivated and self-directed individual
• Strong business domain expertise in the area of Service Delivery, with a proven track record of providing results.
• Strong project leadership skills and execution focus to drive results through performance – both at the individual level and at the team level.

Job Requirements

Minimum Requirements:

College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.