Sr Consultant-IT in Work From Home at Windstream

Date Posted: 9/8/2021

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    3 to 4 years
  • Date Posted:

Job Description

Job ID:21004916

The Vendor Relationship Manager role is a critical role supporting our IT Operations teams. Responsible for driving business results and key outcomes by managing the relationship with a critical IT infrastructure management partner. This role will be responsible for ensuring compliance with Windstream’s operational KPI’s, SLA’s, policies and requirements for our partner delivering IT Operations support and services. You will also interact with other internal support team members on partner issues to ensure that business expectations are always met, and the partner obligation is fulfilled.

  • Plans and manages the partner services and delivery objectives.
  • Ensures compliance around patching programs and vulnerability management working with our Security office.
  • Ensures compliance around Change Management practices and resolution times working across our internal and partner teams
  • Monitors and works with partner to improve performance as needed.
  • Manages and supports the delivery of contracted services.
  • Responsibility of budgeting and delivery expectations and milestones for contracted services outside partner contract scope.
  • Familiarity with contracted service delivery, preferably with IT Services.
  • Strong presentation skills
  • Ability to influence and build relationships with peer groups and technical leads in order to drive service improvements

Job Requirements

Desired Qualifications:

College degree in a Technical or related field and 8 years professional level experience with 3-4 years supervisory experience for roles with supervision; or 12 years professional level related Technical experience with 3-4 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related Technical experience desired.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.  400426