Job ID:22002572***This position can be filled remotely anywhere within the country.***
About the Role:
The Data Translations Specialist II is responsible for building, configuring, modifying and/or removing data translations based on comprehension of all order types and applicable workflow. In addition, this position may be required to provide training/job shadowing to new/novice associate and participate in process and procedure improvement initiatives. This position is specifically intended for recruiting candidates proficient in data translations on the heritage WIN and various CLEC networks, provisioned out of the BPMS/ASAP and M6/NGMSS provisioning systems.
What You'll Do:
- Verify requested order/service activity, ensuring all network components are built/configured appropriately. This may include installation of new services, moves/changes to existing, and/or disconnection of service.
- Effectively collaborate with internal teams to resolve order/record discrepancies and other work flow disruptions
- When disconnecting services, ensure all network components are removed/released timely
- Ensure detail notes are placed within the order, in accordance with department procedure
- Perform other duties as needed and/or assigned
Do You Have?
- Understanding of Circuit Design and DACs/Multiplexing Transport equipment
- Advanced build knowledge of applicable network switches, equipment and/or devices, including Juniper, Cisco, Adtran and Actellis
- Intermediate troubleshooting knowledge of applicable switches, equipment and/or devices, including NIDs, Hatteras, Cisco and Velo
- Working knowledge of provisioning system(s) and applicable workflow(s)
- Understanding of Windstream equipment from the core elements to the point of customer termination in either co-location areas or switch sites.
Even Better:
- Must be able to communicate effectively, respectfully and professionally through written and verbal means
- Must understand and adhere to department/organization/company policies
- Must demonstrate independent, sound decision-making skills
- Must be open to coaching and development
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- https://windstreambenefits.com
About US:
Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
Minimum Requirements:
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.
