Project Manager I/II-VoIP Implementation in Charlotte, NC at Windstream

Date Posted: 7/13/2021

Job Snapshot

Job Description

Job ID:21001855

***This position can be filled remotely anywhere within the country.***

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and well-being of our employees, customers, partners and communities is our top priority.

About the Role:

The PM-OfficeSuite provides project management and technical support for CPE installations and upgrades from start to finish, including simple network coordination.  The PM-OfficeSuite is responsible for coordinating and hosting internal turnover meetings with all internal Windstream team members and the customer.  The PM-OfficeSuite must utilize various tools and database systems to accomplish the goal of 100% customer satisfaction.  The PM-OfficeSuite must be able to communicate effectively with both internal and external team members. 

What You'll Do:

  • Manages order progression by engaging with internal teams to ensure individual job steps are completed timely.
  • Partners with internal teams to remove roadblocks. This could include facilitating internal conference calls/meetings or working with teams who are not directly involved with the customer facing order process.
  • Coordinates site readiness, equipment delivery/receipt and activation/implementation.
  • Continuously monitors progress of job and investigates any deviations from schedule. Keeps all appropriate personnel apprised of order status, shifts in priorities, and existing/perceived problems.
  • Follow established Service Delivery process, with particular focus on providing a consistent and positive customer experience.
  • Identify process improvement opportunities and collaborate with peer teams and/or management to implement change. 

Job Requirements

Minimum Requirements:

College degree and 3-5 years professional level experience with 1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

Do You Have?

  • Technical background in Key Systems and/or PBX/Data preferred.  System supported is Office Suite
  • Must be able to deal with difficult customers and stressful situations.
  • Must be able to effectively communicate with the public, co-workers and managers.
  • Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills.
  • Must be available for work during non-scheduled hours.
  • Must demonstrate the ability to learn and use a variety of current and future applications, test systems or information systems as they are developed.
  • Must demonstrate the ability to develop themselves and their knowledge base, including learning new responsibilities, as products and systems develop.
  • Must have a working knowledge of using a computer and any applicable applications.

Even Better: 

  • Must understand and adhere to department/organization/company policies.
  • Must adopt and demonstrate core values such as:
  • Accountability
  • Collaboration
  • Agility
  • Respect
  • Must be open to coaching and development, as well as, independently seek growth opportunities

Our Benefits:  

  • Medical, Dental, Vision Insurance Plans 
  • Identify Theft, Legal, Auto & Home and Pet Insurance 
  • 401K Plan 
  • Health & Flexible Savings Account 
  • Life and AD&D, Spousal Life, Child Life Insurance Plans 
  • Educational Assistance Plan 

 About US: 

Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.  392285