Network Technician II in Farmington Hills, MI at Windstream

Date Posted: 4/19/2021

Job Snapshot

Job Description

Job ID:21000960

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and well being of our employees, customers, partners and communities is our top priority!

NETWORK TECHNICIAN II

***This is both Customer Facing & Network***

Job Responsibilities:

  • Performs routine installation, maintenance, and repair activities for network systems including voice, data, network, transport, and video equipment. -
  • Presents and conducts self in a professional manner; promotes positive company image to the public.
  • Completes post installation tests for call processing functionality and AMA testing.
  • Performs monthly routine maintenance tasks. Coordinates central office translations activities.
  • Communicate with customers regarding installation/repair of Business Services products.
  • Present and conduct self in a professional manner and promote a positive company image to the public
  • Ability to accommodate a flexible schedule, including overtime, after hours callouts, days, evening, weekends, and holidays
  • Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. 

Preferred Skills:

  • Effective communication and customer service skills.
  • Basic math and PC skills.
  • Attention to detail and problem-solving skills.
  • Basic understanding of telecommunications voice and data networks.
  • Knowledge of computer hardware, software, components, and applications.
  • Ability to distinguish colors in use of color-coded cable. Ability to work outside in all weather conditions.
  • Ability to use equipment with maximum load capacity of 275 lb.
  • Capable of working aloft, climbing, bending, pulling, reaching overhead, and lifting up to 50 lbs.
  • Must successfully complete required safety training.
  • Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
  • Valid driver's license and safe driving record.

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Desired Qualifications:

Understanding of various network technologies. Training/certifications in applicable system platforms and equipment. Knowledge and experience in network systems including voice, data, network, transport, and video equipment. Knowledge and experience in using test equipment for trouble shooting products and services.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.