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Network Analyst II/III - Wholesale Service Assurance in , TX at Windstream

Date Posted: 3/21/2023

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    , TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/21/2023

Job Description

Job ID:23000523

Network Analyst II/III - Wholesale Service Assurance





About the Role:



The Wholesale Service Assurance Tier III Network Analyst will be responsible for monitoring, trouble shooting, and repair of the Windstream Wholesale Customer Service troubles.  Your responsibility will also include troubleshooting issues residing on the Windstream Wholesale backbone network including DWDM, SONET, Ethernet, and FttT circuit troubles. You will provide third level operational support to detect incidents, troubleshoot problems and implement resolutions for Windstream Wholesale Customer and supporting network systems that are deployed nationwide. Additional responsibilities will include monitoring the network and reacting to Netcool alerts, managing incidents through coordination with Transport Engineering, Field Operations, and OSP Engineering teams; and providing regular repair updates to external customers and internal stakeholders throughout the duration of outages.  This position is supporting a 24x7x365 work environment and will involve working weekends and holidays.





What You’ll Do:




  • Create and document various Method of Procedures to support the Windstream Wholesale Service Assurance NOC repair activities

  • Work with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required

  • Utilize Remedy ticketing system for documentation, escalations and Field Operations Dispatches

  • Follow prescribed escalation (internal/external) polices within SLAs 

  • Provide leadership and technical guidance to team members

  • Accept and address escalations as provided by NOC Management and Account team members

  • Read and interpret CLR/DLRs

  • Responsible for the creation of an RCA/RFO for critical outages

  • Trouble shoot Electrical/Optical/DWDM/SONET/Ethernet/FttT issues on the network as needed

  • Monitor Netcool and the Windstream Wholesale network equipment to detect service outage and network degradation conditions

  • Work with Transport engineering and network design teams to create solutions to reduce network affecting incidents, improve customer service performance, reduce manual work by Tier II and Tier I Analyst and enhance network tool visibility.





Do You Have?




  • Experience with the following equipment: Fujitsu Flashwave product line (7420,4500, 4100, FLM150, FLM2400, Lucent DDM2000, Lucent DMX; Hatteras, Overture, Alcatel 1640, 1648, 1603; Nortel OC48Classic; Tellabs 5500, Alcatel 1631, Cyan Z33/Z77, Cisco ONS 15454, Cisco CPT, Infinera, Ciena 4200, Tellabs 7100

  • Familiar with CWDM/DWDM (C-band, L-band, Digital DWDM) theories and protocols, must have experience with troubleshooting wavelengths (2.5g, 10g, 40g, 100g)

  • Proficient troubleshooting SONET (OC-3, OC-12, OC-48, OC-192)

  • Thorough understanding of sub-tended equipment and circuits

  • Ability to effectively direct field technicians and other personnel during trouble shooting and maintenance activities

  • Experience performing circuit testing procedures and test equipment





Our Benefits:



Medical, Dental, Vision Insurance Plans, 401K Plan, Health & Flexible Savings Account



Life and AD&D, Spousal Life, Child Life Insurance Plans, Educational Assistance Plan



Identity Theft, Legal, Auto & Home and Pet Insurance



https://windstreambenefits.com





About US:



Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.




Job Requirements

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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