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Assigner in Dalton, GA at Windstream

Date Posted: 2/6/2019

Job Snapshot

Job Description

Job ID:19000247

Job Description:


The duties of this position include researching and assigning outside plant and central office facilities to customer service orders/requests, administering available facilities to insure effective utilization (LICTs and switch load balancing) and other duties as required. Responsibilities also include interacting with internal departments such as the Call Center, Service Activation, Facility Provisioner, Field Sales, Engineering, Service Center, Held Order Clerk, Field technicians and external customers to ensure customer satisfaction and to meet scheduled due dates. This employee will utilize the following systems: CAMS, DCRIS, MIROR, MSS, and DRS. This position may be required to perform these duties in any ILEC area across the corporation.


Desired Qualifications:

  • Working knowledge of OSP facilities
  • Working knowledge of MIROR / DCRIS / MSS / CAMS / DRS
  • Team player/customer service oriented
  • Highly self-motivated/ability to work independently
  • Work well under pressure
  • Effective oral and written communications
  • Ability to handle multiple tasks
  • Good problem solving skills
  • Strong attention to detail
  • Organizational skills
  • Open to new processes and applications
  • Ability to work flexible hours according to department and center needs. Hours of coverage Sun 7 a.m. – 6 p.m.
  • M-F 7 a.m. – 7 p.m. Sat 7 a.m. – 7 p.m.
  • PC skills including Microsoft Word, Excel and Access

Job Requirements

Minimum Requirements:
High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

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