Analyst II-Operations Support in Baldwin, GA at Windstream

Date Posted: 10/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Baldwin, GA
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:19003326

This position is responsible for critical support and interface with Consumer and SMB Service Delivery as well as the Offline Service Delivery Support teams.

Primary Responsibilities:

  • Must be skilled in HTML, PHP, CSS, JavaScript, ColdFusion, programming skills
  • Advanced Skills in Excel / VB
  • Ability to build and support Web based applications
  • Experience with Windows System Administration and Web Server Configuration (such as Tomcat / Apache)
  • Proficient with SQL
  • Serve as project lead for new and on-going projects (system enhancements, system conversions, process improvement, report management).
  • Create and develop supporting documentation, including requirements definition and business case justification to support the requirements; review and provide feedback of supporting documentation for new/ongoing
  • Develop detailed test case documents to execute User Acceptance and Business Verification Testing; work with external and internal resources.
  • Must be able to handle extensive research and vastly challenging situations. 
  • Must be a strong individual in a team environment who is self-motivated and self-directed with the ability to take initiative.
Position requires above average verbal and written communication skills, time management and analytical skills, knowledge of Windstream Service Delivery processes and systems, ability to work extended hours or weekends when required, effective organizational skills, good attendance and punctuality, attention to detail, multi-tasking abilities.  Position may require up to 10% travel.

Job Requirements

Minimum Requirements:  

College degree and 3-5 yearsprofessional level experience with 1 year supervisory experience forsupervisory roles; or 7 years professional level related experience with 1 year supervisory experience for supervisory roles; or an equivalent combinationof education and professional level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.