Account Manager-Whsl in Greenville, SC at Windstream

Date Posted: 7/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/30/2020

Job Description

Job ID:20002171

 

 

Job Description:  Wholesale Customer Account Manager

 

Summary

The Wholesale Customer Account Manager is the customer’s liaison to assist them in both pre and post sales functions.  The liaison is assigned to a specific set of Account Executives within the Wholesale Business Unit and supports both the customer and the Account Executive with information and tools vital to ensuring a positive customer experience.

This role is responsible for fostering customer-centric relationships necessary to execute and create a best-in-class customer experience, directly influencing revenue growth and profitability.

Essential Duties

Pre-Sales Activities:

•        Be a part of introductory calls with customers. 

•        Create new customer accounts. 

•        Onboard and train customers to use quoting/ordering systems as well as trouble ticketing and maintenance subscriptions.

•        Assist sales teams and customers with quote submissions within Customer Portal.

•        Attend customer meetings when appropriate.

 

Post Sales Activities:

•   Confirm orders have hit the Service Delivery team and be sure customers understand who is working their order.

•   Service Delivery Assistance

•   Billing Assistance

•   Inventory Assistance

•   Disconnect Assistance

•   NOC Escalation Assistance


Required Skills and Experience

•   Outstanding customer-facing skills with a distinctive ability to nurture relationships and convey empathy.

•    Strong verbal and written communication skills, strong interpersonal skills and ability to deal effectively in a team environment

•    Ability to analyze complex problems, clearly communicate operational needs

•    Excellent organizational, time management, multi-tasking and prioritization skill. 

•    Highly motivated, self-starter who can thrive independently or in a team environment

•     10% travel as required

Location

•         Primary: Greenville, South Carolina; Little Rock, Arkansas

•         Secondary:  Remote location


Job Requirements

Educational and PriorExperience Qualifications

College degree and 8years professional level experience preferably in customer operations; or anequivalent combination of education and professional level related experiencerequired.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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