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IT Tech Support Specialist I/II in Twinsburg, OH at Windstream

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Twinsburg, OH
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    3/15/2019

Job Description

Job ID:19000713

Supports local area networks providing technical guidance and direction to users and troubleshooting problems; installs/upgrades/supports PC hardware, architecture, components and peripherals (ex. desktops, laptops, printers, tablets, smart phones, etc); maintains network or PC operating environment by monitoring performance and identifying hardware, software and configuration solutions; instructs users on advanced features/functions of business and multiple applications software; resolves high impact and/or complex, chronic or cross-functional problems; performs miscellaneous technical and administrative tasks in support of the ITSS or PC environment; monitors and maintains assigned corporate inventory metrics; and performs other duties as assigned.

Knowledge, Skills or Abilities include:

 

Knowledge:

Knowledge of server class and workstation class electronic components

Knowledge of Dell Server, Desktop and Laptop platforms

Knowledge of MAC Server, Desktop and Laptop platforms

Knowledge of Tablet platforms (Surface Pro/iPad/Asus)

Knowledge of Operating Systems including MS Server 2008, MS Windows 7, MAC and iOS, Linux

Knowledge of PC applications including MS Office 2013, Office 365, MS Outlook, McAfee

Knowledge of basic LAN/WAN principles

Knowledge of printer features and functions HP, Dell, Xerox

Knowledge of PC hardware imaging technology using Symantec Ghost

Knowledge of automated software distribution using SCCM, Marimba, Matrix42, Altiris

Skill in:

Troubleshooting and conducting tests to determine whether equipment, software, or procedures are operating as expected.

Working in conjunction with other IT personnel to resolve problems as quickly as possible

Identifying the nature of problems and find resolutions

Information gathering knowing how to find information and identifying essential information

Judgment and decision-making weighing the relative costs and benefits of a potential action

Must be able to relate complicated computer issues to non-technical people throughout all areas of Windstream.

Ability to identify network, software and basic hardware problem sources and apply appropriate corrective procedures.

Attention to Detail & organizational skills

Logical problem-solving follows a rational approach to problem resolution

Must have excellent written and oral communication

Core Job Duties:

Install and support network hardware infrastructure (LAN/WAN)

Install and support hardware/software on corporate personal computers

Install and support hardware/software on servers

Instruct users on advanced features/functions of business and multiple software applications

Troubleshoot issues over the phone using remote control utilities leading to resolution

Participate in or lead projects as required

Performs other duties as assigned

Additional Duties:

  •  On call required on rotating basis
  •  Some overtime required
  •  Travel is required
  •  Valid driver’s licenses is required

Desired Qualifications:

• Network + Certification

• A+ Certification

• Microsoft MCSE/MCSA/MCP/MCDST

• Apple Certifications

Job Requirements

Minimum Requirements:Associate Degree in technical field and 5 years directly related experience; or an equivalent combination of education and directly related Technical experience required. Bachelors degree may be substituted for some experience as deemed appropriate.

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EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.