Business System Technician I/II in Columbia, MD at Windstream

Date Posted: 5/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    6940 Columbia Gateway Drive
    Columbia, MD
  • Job Type:
    Field Operations
  • Experience:
    4 to 6 years
  • Date Posted:
    5/4/2018

Job Description

Job ID:18001416

General Summary:

- Installs, maintains, and repairs telecommunication system equipment (including Shortel, Nortel, Avaya, Mitel, OfficeSuite, and Allworx)

and services for business customers.

- Handles mostly routine assignments.

- Communicates with customers regarding installation/repair.

- Presents and conducts self in a professional manner; promotes positive company image to the public.

- Operates a variety of tools and devices including test equipment.

- Safely operates and maintains clean and organized company service vehicle.  - Completes necessary safety training and adheres to safety standards and regulations. 

Preferred Skills:

- Working knowledge of routing and provisioning of CEE Cisco and Adtran

- Ability to complete CAT 5/6 cable extensions and custom install work

- Strong communication and customer service skills

- Basic math skills

- Attention to detail and problem solving skills

- Proficient knowledge of computers, networks, and relevant applications

- Valid driver’s license and safe driving record

- Ability to distinguish colors in use of color-coded cable

- Ability to use equipment with maximum load capacity of 275 lb

- Capable of lifting up to 50 lbs. and working aloft

- Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours

- Required to respond to after hour call-outs

Job Requirements

Minimum Requirements:  Associate's Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.