Manager-SMB Acct Mgmt in Little Rock, AR at Windstream

Date Posted: 6/10/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    8 to 10 years
  • Date Posted:
    6/10/2022

Job Description

Job ID:22002913

Windstream is a leading provider of choice for data, voice, network and cloud solutions including disaster recovery, managed services, networking, VoIP and more. 

Our Kinetic Business unit focuses on sales and retention initiatives in the local markets where our teams live and serve within their ILEC communities.

What You’ll Do:

As Staff Manager of Account Management for SMB, you will create and implement personal business plans and go to market plans focused on team goals as well as individual goals to ensure quotas are met.

In this role you will engage with your sales team and frequently assist in sales calls and presentations either in person or via HD meeting.

You will utilize proven leadership skills to drive our small business sales professionals to achieve 100% of forecast by managing models, training, participating in field sales activity, coaching and team building.  

  • Focus on
  • Manage and guide direct sales activities of the sales representatives. Direct activities related to their accounts and new logo targets.
  • Drive team focus on customer retention by securing long-term contracts, profitable growth of existing revenue streams and creating new revenue sources through securing new Windstream accounts.
  • Monitor performance through consistent joint sales calls with reps and tools like Coaching for Performance.
  • Ensure reps are completing daily and weekly tasks to fulfill their "Personal Business Plan" and achieve quota.
  • Drive reps to consistently achieve above-quota performance.
  • Develop recommendations on growth opportunities for key target accounts and new logo opportunities by conducting strategic planning activities to ensure reps are meeting customers' product and service needs 
  • Recruit and hire the sales reps with the desired knowledge, skills, and abilities.
  • Provide reps with professional and technical advice on business applications to ensure they are equipped to solve customer business issues
  • Train or provide training to reps on Windstream's entire converged product portfolio
  • Establish and maintain contact and rapport with employees, customers and prospective customers

Our Benefits:  https://windstreambenefits.com

  • Medical, Dental, Vision Insurance Plans 
  • Identify Theft, Legal, Auto & Home and Pet Insurance 
  • 401K Plan  
  • Health & Flexible Savings Account 
  • Life and AD&D, Spousal Life, Child Life Insurance Plans 
  • Educational Assistance Plan 

Text Windstream to 97211

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Job Requirements

Do You Have:

  • College degree or equivalent and 8-10 years professional experience with 2-3 years supervisory experience; or 12 years professional level equivalent related experience with 2-3 years supervisory experience; or a combination of education and related professional experience.
  • Strong written, communication and presentation skills are required to compose proposals, routine letters, and present proposals and maintain influential relationships at all levels within the organization.
  • Thorough knowledge of telecommunication products and services is required as well as innovative problem-solving skills to influence the sale and diffuse potential customer problems.



    EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.