Engineer III/Sr Engineer-Network Operations in Greenville, SC at Windstream

Date Posted: 10/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
  • Experience:
    4 to 6 years
  • Date Posted:

Job Description

Job ID:19003531

The Transport Network Operations Tier III Engineer/Senior consultant will be responsible for monitoring, trouble shooting, and repair of the Windstream transport backbone. Primary focus to serve as technical escalation for network repair and customer-facing teams, with responsibilities of advanced diagnosis/troubleshooting, rerouting and redesigning services to resolve outages and impact within the Windstream Transport Networks.


Secondary focus to maintain assigned platform(s) from a proactive perspective to ensure the specific platform(s) are operating nominally.


Tertiary focus to provide training to personnel within the immediate team as well as documentation to aide all support and repair levels.

Other activities may include:


  • Responsible for the creation of an RCA/RFO for critical outages.
  • Troubleshoot Electrical/Optical/DWDM issues on the network as needed.

  • Monitor netcool

  • Professionally interact with both internal and external customers.

  • Create and document various Method of Procedures to support repair activities.


This business is always changing and so are the job descriptions. These responsibilities above are the main actions of the Tier I technician however they may change based on business needs.

Preferred Qualifications:


  • Advanced understanding and knowledge of transport technologies including DACS, SONET and C/DWDM, Layer 1 and 2 transport

  • Advanced understanding and knowledge of operations of multiple transport platforms including but not limited to: Infinera DTN/DTN-X, Coriant 7100/Groove, Cyan Z-Series, Ciena 6500/4200/2500/2600, Cisco MSTP/MSPP, BTI, ERC, Titan 532/L/5500, TDAX, Lucent Wavestar, Alcatel DACS, Lucent DMX, Nortel Classic

 Knowledge, Skills, or Abilities:

  • Experience with the following equipment: Fujitsu Flashwave product line (7420,4500, 4100, FLM150, FLM2400, Lucent DDM2000, Lucent DMX; Hatteras, Overture, Alcatel 1640, 1648, 1603; Nortel OC48Classic; Tellabs 5500, Alcatel 1631, Cyan Z33/Z77, Cisco ONS 15454, Cisco CPT, Infinera, Ciena 4200, Tellabs 7100

  • SME in Transport Equipment

  • Ability to effectively isolate issues in a timely manner

  • Familiar with CWDM/DWDM (C-band, L-band, Digital DWDM) theories and protocols, must have experience with troubleshooting wavelengths (2.5g, 10g, 40g, 100g)

  • Proficient troubleshooting SONET (OC-3, OC-12, OC-48, OC-192)

  • Thorough understanding of sub-tended equipment and circuits

  • Ability to effectively direct field technicians and other personnel during troubleshooting and maintenance activities.

  • Thorough understanding of change management

  • Requires little to no supervision

  • Experience with test sets (JDSU, T-berd, Exfo)

Additional Requirements

  • Shift work and on-call responsibility
  • Computer skills including Excel, Outlook, Visio

  • Time management skills

  • Attention to detail and good troubleshooting methodologies.

  • Strong verbal and written communication skills

Job Requirements

Minimum Requirements: 

Associate Degree in a technical discipline and4-6 years technical/telephony experience with 5 years directly related to thejob; or 8 years of directly related telephony or network operations experienceand/or an equivalent combination of education and directly related experiencerequired.


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.