Specialist II-Service Activation in Rochester, NY at Windstream

Date Posted: 5/8/2018

Job Snapshot

Job Description

Job ID:18001448
Technician II. Srv Activation will have Technical expertise in one the following technology areas: Advanced Data (MPLS) or Advanced Voice (TDM, or VOIP line/trunk/SIP). Successfully prioritizes install workload, ensures order tasks have been completed at least 24 hours prior to install, and completes installation. Directly accesses network elements to support configuration work required. Ability to configure, troubleshoot, and resolve any customer facing product or technology trouble in that respective discipline.

Position Activities -


• Verify services to be delivered for the order & ensure all necessary equipment, configurations & translations are ready.
• Turn up services as requested by the customer.
• Port Numbers via NPAC/SOA/DSET.
• Test all services delivered with FSR and/or vendor.
• Make necessary changes that the customer may need/want at the time of install & ensure the order is updated properly.
• Note MSS/ICare/M6/AS400 systems accordingly.
• Complete CUTDATE/INSTALL task.
• Working knowledge of all switches and the products provisioned in those switches. Must have the ability to build and troubleshoot within those switches at the time of install.
• Working knowledge of Windstream equipment from the core elements to the point of customer termination in either co-location areas or switch sites.
• Perform other duties as needed and/or assigned.

Job Complexity -

• Fast paced environment
• Highly technical field with ever changing technologies & support needs
• Overcome limited resources for training
• Ability to work independently & communicate in a knowledgeable & professional manner
• Ability to multi-task is a MUST
• Ability to explain technical networking & equipment in a training capacity
• Analytical thinking, problem solving and resolution oriented
• Able to react to change productively & handle other essential tasks as assigned


Job Requirements

Minimum Requirements:

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.