Specialist I/II-Provisioning in Rochester, NY at Windstream

Date Posted: 6/25/2018

Job Snapshot

Job Description

Job ID:18002135

Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

Job Description:

This position is primarily responsible for understanding, initiating and managing required forms and responses with various telecommunication carriers for ILEC/CLEC facility requests including T1, Ethernet, OCn, IXC, etc.  Additional responsibilities include:

  • Prepare and submit Access and/or Local service requests (ASR/LSR/SI) to carriers and ILECs for the ordering of loop, transport, cross-connect, Ethernet NNI and/or T1, DS3 and above services.
  • Monitor work-in-progress, in all pertinent databases for timely performance of procedures and activities related to delivery of service within established intervals both internal and external.
  • Communicate with carriers for critical dates and other relevant information pertinent to installation including current status and upcoming milestones and expected time/date for next update.
  • Initiate appropriate levels of escalation, both internally and externally, on orders in jeopardy of missing due dates.
  • Maintain internal databases with current information regarding status and progress of in-flight orders. This includes but is not limited to dates, order numbers, circuit ID's, FOC documentation, etc.
  • Support and/or participate in the organization's continuous process improvement/enhancement efforts.
  • Responsible for providing accurate feedback to Service Delivery Management and/or Second Level Support regarding process improvement and proposed changes to internal procedures.
  • Special projects as assigned and as business needs require.
Job Attributes:
Highly organized individual
Strict attention to detail
Strong multi-tasking skills
Ability to follow-up and follow through with multiple tasks

Strong individual worker with ability to also work as part of a team

Excellent verbal and written communication skills
Prior Telecom experience preferred

Job Requirements

Minimum Requirements:

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to