Sr. Spec-Community Advocate in Work From Home at Windstream

Date Posted: 3/28/2024

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/28/2024
  • Job Req Number
    Req #320

Job Description

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

  • As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
  • Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
  • Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About the Role:

As a senior specialist and community advocate for Kinetic by Windstream you will be a brand ambassador in the community driving brand awareness. You will support and collaborate with our door to door and operations teams, attend local events and ribbon cuttings within a state president’s territory. You’ll also manage customer sales and service escalations.

What You’ll Do:

Organize and attend local events as a representative of Kinetic by Windstream. You will ensure event staff is prepared to host the event. You’ll plan and purchase all needed materials. During the event you’ll use a microphone to draw in crowds and create excitement. Manage the event calendar to ensure events are executed regularly to engage the community and generate brand awareness, purchase consideration and increased sales. You will develop strategies to leverage mobile assets such as branded RVs/Trailers to ensure all NextGen coverage areas receive events and sales support. Collaborate with multiple work groups within sales, marketing, engineering, and field operations to understand the network status and ensure events are hosted in optimal locations.

Participate on a cross-functional teams to create strategic marketing campaigns and programs that will have a significant impact on customer experience and financial results. Manage customer sales and service escalations and collaborate with others to reduce the number of held orders. Do You Have?

The ability to multi-task with a sense of urgency. Create and manage project plans and timelines to ensure key deliverables are met. Anticipate needs, prioritize tasks & meet deadlines. A self-motivated, positive attitude with the desire to achieve metrics. Strong written, verbal and communication skills. The ability to travel within a territory. A high level of comfort speaking in front of large crowds. Familiarity with Telecommunications, Broadband Fiber to the Home, DSL, Wi-Fi. Project management and customer service experience.

Minimum Requirements:

College degree and 3-5 years professional level experience or 5+ years professional level related experience, or an equivalent combination of education and professional level related experience.

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

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Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance
  • https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

  • WinVets – Veteran Employee Resource Group
  • WOW – Women Employee Resource Group
  • WINPRIDE – LGBTQ+ Employee Resource Group
  • WBPN – Black Professional Resource Group
  • WARG – Ability Resource Group
  • LaFamilia –Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

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