Job Description

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.

About this Role:

As a Product Manager for Kinetic Local Business, you will act as the owner for the development, management, and maintenance of products critical to Kinetic’s success. You will be responsible for identifying customer needs, market research, feature/function and service definition, vendor agreements, product roadmaps and lifecycle, and financial performance of your products. You will be expected to be as comfortable discussing the features and functionality with the sales team and end users as you are with discussing the underlying technology and systems with engineers and IT.

What You’ll Do:

• Ability to quickly analyze market needs, research solutions, and build summary and comprehensive requirements to promote your products’ benefits to our customers and the business.
• Develop business case and reporting including cost analysis, operational expense, capital expense, margins, sales forecasts, churn, etc.
• Define and provide direction into the activities and priorities for development and operational teams focused on products.
• Oversee partner relationship standards to insure excellent customer experiences.
• Understand the technical capabilities and feature/functionality of the products and translate for sales/customer consumption.
• Analyze customer support issues and identifying trends leading to continual improvement in your product offer.
• Develop data driven models to drive product growth, prioritize development, and build and maintain product roadmaps.
• Other duties as assigned.

Do You Have:

• Experience as the product manager working in collaborative agile development environments.
• Familiarity and ease of communication in both highly technical and non-technical environments.
• Understand the complexities and challenges small business owners face with technologies related to operating a business and know what services are critical to helping them succeed.
• Experience in contract negotiations
• Bachelor’s Degree, MBA preferred, in Business, Marketing, Technology, or equivalent work experience.
• Minimum 3 years’ experience providing product direction to high performing teams.
• Demonstrated experience building business cases and performing product performance analysis.
• Having started or operated a small business is a plus!

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

The starting compensation range for this job is $89,300 to $117,200.

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group
• WOW – Women Employee Resource Group
• WINPRIDE – LGBTQ+ Employee Resource Group
• WBPN – Black Professional Resource Group
• WARG – Ability Resource Group
• LaFamilia –Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.