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Inside Client Advocate in Rochester, NY at Windstream

Date Posted: 2/17/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    20 South Clinton Avenue
    Rochester, NY
  • Job Type:
  • Experience:
    2 to 5 years
  • Date Posted:
    2/17/2021

Job Description

Job ID:21000730

Windstream Enterprise has an immediate need for an Inside Client Advocate I interested in working alongside fellow WE employees in building a foundation for our customers’ success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:

  • We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.
  • We take the time to listen, learn and acknowledge the context of a customer’s pain points.
  • We dig deeper into problems and seek new and better answers for our customers’ unique requirements.
  • We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.
  • We deliver a direct response to our customer’s needs, focusing on technologies that set the stage for growth

JOB DESCRIPTION

As a Windstream Enterprise Inside Client Advocate, you will:

  • Proactively reach out to a base of established Windstream Enterprise clients to build and maintain relationships while enhancing our customer’s businesses with our cutting-edge technology solutions.
  • Act as point of escalation to ensure that
  • Develop and foster relationships with decision makers and/or IT vendors with the goal of becoming the go-to resource for communications solutions. 
  • Work with Sales partner to upsell communication solutions to decision makers within a designated customer base. 
  • Leverage your expertise in a consultative sales approach as you design a customized communication solution for your clients. 
  • Develop proposals and negotiate pricing within company margins.
  • Manage and maintain a sales pipeline to generate new revenue.
  • Meet or exceed monthly renewal and conversion goals and initiatives.
  • Adhere to quality standards, including efficiency, customer feedback, and knowledge-based metrics.
  • Record all activities, transactions and communications with customers.
  • Understand the latest products, processes and promotions to provide the right solution to our clients.
  • Make outbound calls to identify and engage decision-makers and close sales.
  • Collaborate with Sales Engineering and Sales Support teams to determine appropriate solutions to meet client needs.
  • Close sales and track orders through to service delivery in order to provide a best-in-class customer experience.
  • Participate in Windstream Enterprise culture to build a positive, motivated, sales team!

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Job Requirements

Minimum Requirements:

College degree or equivalent and 2-5 years professional level job related experience; or 6 years professional level equivalent related experience; or a combination of education and related professional level experience required.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.