Customer Service Tech I in Odenville, AL at Windstream

Date Posted: 8/1/2018

Job Snapshot

Job Description

Job ID:18002651
General Summary:
  • Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. 
  • Handles routine and non-routine assignments. 
  • Communicates with customers regarding installation/repair. 
  • Promotes and sells company products and features based on customers' needs. 
  • Presents and conducts self in a professional manner; promotes positive company image to the public. 
  • Diagnoses, clears, and repairs outside plant facility troubles. 
  • Repairs cable cuts and damage. Performs minor central office tasks. 
  • Operates a variety of tools and devices including test equipment. 
  • Adheres to safety standards and regulations. 
  • Safely operates and maintains clean and organized company service vehicle.
  • Demonstrated communication and customer service skills. 
  • Strong math and PC skills. 
  • Attention to detail and problem solving skills. 
  • Comprehensive knowledge of job functions. 
  • Valid driver's license and safe driving record. 
  • Ability to distinguish colors in use of color-coded cable. 
  • Ability to use equipment with maximum load capacity of 275 lb. 
  • Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. 
  • Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. 
  • Required to respond to after hour call-outs. 

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 2-3 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience or an equivalent combination of education and directly related telephony experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to


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