Business Systems Technician I in State College, PA at Windstream

Date Posted: 6/25/2018

Job Snapshot

Job Description

Job ID:18002166

The Business Systems Technician I installs, maintains, and repairs telecommunication system equipment and services primarily for business customers.  This position handles mostly routine assignments; communicates with customers regarding installation/repair; and, promotes and sells company products and features based on customer needs.


Responsibilities:

  • Install, maintain, and repair telecommunication system equipment
  • Communicate with customers regarding installation/repair
  • Promote and sell company products
  • Present and conduct self in a professional manner and promote a positive company image to the public
  • Operate a variety of tools and devices including diagnostic equipment
  • Safely operate and maintain a clean and organized company service vehicle
  • Successfully complete required safety training
  • Adhere to safety standards and regulations

Job Requirements

  • A valid driver's license and safe driving record is required
  • Experience with a variety of system platforms and peripherals 
  • Knowledge and experience with Customer Premise Equipment (CPE) voice and/or data
  • Demonstrate proficient verbal and written communication skills
  • Basic knowledge of grammar rules and business math
  • Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
  • Ability to troubleshoot, solve complex problems, identify roadblocks, and make decisions
  • Ability to accommodate a flexible schedule, including overtime, after hours call-outs, days, evening, weekends, and holidays
  • Ability to distinguish colors in use of color-coded cable
  • Ability to use equipment with maximum load capacity of 275 lbs.
  • Capable of lifting up to 50 lbs.
  • Capable of working aloft
  • Training/certifications directly related to the job is preferred; however, not required
  • Customer service and/or sales experience is preferred; however, not required 

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years of technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience; or applicable military experience required. 



EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. EOE AA M/F/Veteran/Disability Employer. Windstream is a drug-free workplace.