Job Description

About Us:

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. 

About the Role:     

Windstream Enterprise has an opportunity for a VP of Sales Engineering interested in working alongside and collaborating with our dynamic WE employees in building a foundation for our customers’ success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:
• We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.
• We take the time to listen, learn and acknowledge the context of a customer’s pain points.
• We dig deeper into problems and seek new and better answers for our customers’ unique requirements.
• We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.
• We deliver a direct response to our customer’s needs, focusing on technologies that set the stage for growth.

What You’ll Do:                 

• Partner with Sales leaders to align our technical team with our go-to-market strategy, including vertical focus, channel sales, alliances, customer care and training organization,


• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.


• Manage the vision and strategy for the Sales Engineering organization,


• Develop & maintain a world class (SE) team, which helps support the customer journey from pre-sales, through to onboarding and post sales.


• Drive a culture of excellence and continuous improvement and learning which includes adopting (SE) best practices,


• Maintain customer satisfaction by working cross functionally to ensure a smooth experience through the entire process,


• Act as a key contact to other Sr. Leaders to ensure WE (SE) organization continues to maintain strong customer and partner ecosystem,


• Work with and deliver support to our customers key decision makers,


• Contribute to WE (SE’s) internal visibility, corporate knowledge, and best practices by enhancing sales information, documentation, business processes, and methodologies.


• Provide feedback to Product Management and Development teams on feature enhancements.


• Assist (SE’s) in working with internal and external customers/organizations.


• Partner closely with Sales, Product Marketing, Product Management, Engineering, and Customer Success to ensure customer experience.


• Improve processes and eliminate bottlenecks by working cross-functionally in order to get deals across the line.


• Be involved in conversations with our most strategic customers.


• Understand the suite of technology applications and the key business drivers of clients across our offerings.


• Oversee the development of detailed customer installation and/or system integration plans.


• Provide company leading technical expertise in customer-focused solutions for key vertical markets.


• Craft / Shape / Improve / Scale (SE) capabilities, processes, goals, structure, and infrastructure.


• Be the (SE) ambassador for corporate cross functional engagement.


• Strong customer focus.