Technical Design Specialist I in Rochester, NY at Windstream

Date Posted: 8/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    Rochester, NY
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:19002074

General Summary:

The Technical Design Specialist (TDS) provides technical support for CPE installations and major upgrades from start to finish.  The TDS must utilize various tools and database systems to accomplish the goal of 100% customer satisfaction.  The TDS must be able to communicate effectively with both internal and external team members. 

The TDS interviews the customer and the customer’s data vendor, collects database information for phone system installs and upgrades, and designs system layouts using the TDS Workbook. A TDS creates a project plan, performs programming changes in the phone system and voicemail. The TDS may direct training seminars to end-users and system administrators. 

Job Responsibilities:

- Gather call flow and end-user information from the customer in order to complete a detailed provisioning workbook

- Establish project milestone and dates

- Provide a training agenda to the customer

- Conduct End User and System Administrator training as needed

- Obtain sign off from the customer

Preferred Technical Skills:

- Technical background in key systems, hosted and premise based PBX, and contact center preferred.  LAN/WAN experience preferred.


Job Requirements

Minimum Requirements:

College degree and 3-5 years professional level experience with 0-1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 0-1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.