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Manager-Local Operations in Sugar Land, TX at Windstream

Date Posted: 3/11/2019

Job Snapshot

Job Description

Job ID:19000620


1. Manages technicians in the areas including but not limited to residential and business installation and repair,  cable; reviews job done by each technician on a quarterly basis to check for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for appraisals that are completed once a year.

2. Manages functions involving Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; creates Construction Maintenance Requests (CMRs); monitors progress of OSP jobs and inspects after completion; monitors facility change orders (FCOs); schedules and coordinates job cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.

3. Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status all during the day; monitors employee performance reports.

4. Monitors adherence of safety practices: Provides and records safety training and hazard communications and ensures everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.

5. Maintains DOT files: Maintains proper files and documentation for DOT drivers including monthly summary 
and daily inspections.

6. Monitors and controls expenses: Monitors controllable expenses; controls inventory levels in the office and on the technician’s vehicles. 

7. Monitors building, grounds, and vehicles: Inspects and maintains all building, grounds, and vehicles.

8. Provides budget inputs: Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.

9. Promotes positive company image to the public: Works with city official, county officials, and local customers to maintain a positive image of Windstream.


10. Apply and support Windstream’s Cultural Beliefs; engage employees to strive toward reaching Windstream’s Goals.

11. Performs other duties as assigned or deemed necessary.

Knowledge, Skills and Abilities:


Must possess ability to motivate employees in the areas of sales, increased revenue and productivity. Ability to manage people (HR knowledge); customer service oriented; knowledge of telephone operations; PC skills, positive attitude; good communication skills; perform multiple tasks; adapt to changing technology, workforce; team player.  

Job Requirements

Minimum Requirements:College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.