Customer Service Technician in Elyria, OH at Windstream

Date Posted: 3/28/2020

Job Snapshot

  • Employee Type:
  • Location:
    560 Ternes Lane
    Elyria, OH
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:20000555
***Please note that this position follows an initial Union job bidding process***

Job Description/Job Summary:

Installation and repair of telecommunication services and equipment for residential and business customers. Installation and repair data, POTS, and Internet services and equipment. Interpret work order drawings and instructions. Work with other Technicians as required by management. Train new employees on daily job functions. Sell various Windstream services and products. Other duties as assigned.

Essential Job Functions: 
1. Provide installation and repair services to residential and business customers 
2. Climb telephone poles and use ladders to provide service 
3. Interpret work drawings and instructions, complete paper and HHT work 
4. Work with other communication groups to provide service as needed 
5. Sell and promote Windstream products and services
6. Ability to work overtime, callouts, and standby as needed.


Knowledge, Skills and Abilities (required)
1. Drivers’ License required 
2. Ability to lift and control a 28’ ladder, weight 70 lbs.
3. Ability to distinguish colors in a cable
4. Good to excellent communication skills
5. Good to excellent mechanical ability 
6. Ability to climb using ladder and/or gaffs and to work aloft
7. Ability to use test equipment
8. Good to excellent computer skills preferred
9. Basic understanding of electronic theory preferred

Job Requirements

Minimum Qualifications (required):

Education: High School (required) plus two year technical degree in computers or electronics or the equivalent in work experience desired (see experience below).

Experience: 3-5 years’ experience with installation or maintenance of telecommunications voice & data network service & equipment or equivalent education (see education above).

Certification/License: Ohio Drivers’ License 
Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

Equipment Used/Working


1.      Hand/Electric Tools

2.      Ladder, gaffs, and climbing belt

3.      Laptop computer

4.      Test equipment

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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