Account Mgr-Customer Service in United States at Windstream

Date Posted: 4/9/2018

Job Snapshot

Job Description

Job ID:18001149
Job Responsibilities:
  •  Track/monitor trouble tickets to ensure issues are being resolved in a timely manner and customer contact is appropriately updated through the process
  • Provide analysis/performance metrics and conduct biweekly-monthly meetings (customer preference) to review and discuss any support/open issues
  • Manage/lead all MAC work to ensure it is assigned and completed in a timely manner.
  • Dedicated point of contact for escalations.
  • Take ownership of customer issues and build relationships within their organization and liaison between WS departments coordinating efforts to ensure contracted products.
  • Responsible for managing billing disputes – determine validity and seeks resolution if appropriate.
  • CSM is responsible to join weekly call with Manager of Customer Support to discuss any support issues, action items, and process review.

Job Requirements

Minimum Requirements:
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.