Network Analyst III-NOC in Mackinac Island, MI at Windstream

Date Posted: 10/10/2019

Job Snapshot

Job Description

Job ID:19003376

Job Description: 

The successful candidate will serve as a technical and subject matter expert for the IP Operations Center (IPOC) which provides Tier-2 support for internal NOC verticals.  The IP Operation Center (IPOC) provides 24x7x365 support for the Windstream Communications service provider data network.  The network consists of routing and switching platforms from Juniper, Cisco, and Alcatel-Lucent devices as well as a variety of other data network equipment. Intermediate to advanced knowledge of data internet-networking in needed, particularly experience with IP Networks including: ISIS, BGP, MPLS, SD-WAN and the ability to learn new products and services.  

The successful candidate should possess advanced troubleshooting knowledge of IP Networks and equipment to quickly repair / mitigate core outage conditions. The position requires strong written and verbal communication skills and the ability to drive issues to resolution.  Technicians will interface via phone, video, chat, and ticketing systems with Windstream technicians, front-line technical reps, and Carrier technicians to resolve issues, mitigate outages, and ensure that all steps are professionally documented.

Work is performed in shifts within a 24x7 Network Operations Center environment.  Candidates must be available to work ANY SHIFT, including nights, weekends, and holidays.

Job Requirements

Minimum Requirements:  

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 5 years directly related to the job; or 8 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.