Network Analyst I-NOC in Charlotte, NC at Windstream

Date Posted: 11/1/2018

Job Snapshot

Job Description

Job ID:18003749
Job Responsibilities:
  • Responsible for providing support to WINDSTREAM data and voice customers. These data customers will primarily be small-to-medium businesses that purchase IP-based services, but will also include independent Internet Service Providers and key enterprise customers (e.g.- state governments, large businesses, hospital/medical networks). Services supported include ATM, Frame Relay, Ethernet Internet Access, TLS, VPN, MPLS, Metro-E, and BGP routing from WINDSTREAM.
  • Interface directly with the business customers, customer IT organizations, and Account Team Managers and Sales Engineers in WINDSTREAM coverage areas.
  • Utilize an automated ticketing and order provisioning systems to record and track resolution of customer issues.
  • Provisioning and turn-up support for customers of the services listed above.
  • Coordinating and scheduling customer turn-ups with the customer, local operations and sales account team.
  • Work is performed in a 24x7 Network Operations Center environment. Candidates must be available to work any shift. Primary responsibilities include support for customers of the services listed above, including turn up and repair, as well as monitoring customer-specific connections to the WINDSTREAM Data Network. Network Analysts take customer calls via Automatic Call Distribution (ACD) queue and work with Engineering and Network Operations groups to accomplish customer migrations, network changes, upgrades, and repairs. Other duties/technologies as assigned. 

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.