Network Analyst I/II-NOC (RR) in Greenville, SC at Windstream

Date Posted: 3/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
  • Experience:
    3 to 4 years
  • Date Posted:

Job Description

Job ID:20000182

The Transport Network Operations Tier I will be responsible for monitoring, trouble shooting, and repair of the Windstream Layer 1 transport backbone. Your responsibility will include troubleshooting issues on the backbone network including DWDM and SONET and monitoring Netcool. This position is operating in a 24x7 environment and will involve weekends and holidays. Position will identify/troubleshoot issues in a high-pressure environment. You will be required to monitor the network and coordinate with Transport Engineering, Field Operations, and OSP Engineering.

Other activities may include:

  • Responsible for the creation of an RCA/RFO for critical outages.
  • Troubleshoot Electrical/Optical/DWDM issues on the network as needed.
  • Monitor netcool
  • Professionally interact with both internal and external customers.
  • Create and document various Method of Procedures to support repair activities.

This business is always changing and so are the job descriptions. These responsibilities above are the main actions of the Tier I technician however they may change based on business needs.

Knowledge, Skills, or Abilities

  • Experience with the following equipment: Fujitsu Flashwave product line (7420,4500, 4100, FLM150, FLM2400, Lucent DDM2000, Lucent DMX; Hatteras, Overture, Alcatel 1640, 1648, 1603; Nortel OC48Classic; Tellabs 5500, Alcatel 1631, Cyan Z33/Z77, Cisco ONS 15454, Cisco CPT, Infinera, Ciena 4200, Tellabs 7100
  • SME in Transport Equipment
  • Ability to effectively isolate issues in a timely manner
  • Familiar with CWDM/DWDM (C-band, L-band, Digital DWDM) theories and protocols, must have experience with troubleshooting wavelengths (2.5g, 10g, 40g, 100g)
  • Proficient troubleshooting SONET (OC-3, OC-12, OC-48, OC-192)
  • Thorough understanding of sub-tended equipment and circuits
  • Ability to effectively direct field technicians and other personnel during troubleshooting and maintenance activities.
  • Thorough understanding of change management
  • Requires little to no supervision
  • Experience with test sets (JDSU, T-berd, Exfo)
Additional Requirements
  • Shift work and on-call responsibility
  • Computer skills including Excel, Outlook, Visio
  • Time management skills
  • Attention to detail and good troubleshooting methodologies.
  • Strong verbal and written communication skills 

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.