Internet Help Desk Support in Harrison, AR at Windstream

Date Posted: 11/14/2019

Job Snapshot

Job Description

Job ID:19003730
General Summary:
Windstream is seeking entry level Specialists for Tier I Repair. Our Specialists will assist Windstream Broadband Internet customers with troubleshooting and incident creation to resolve customer troubles. In this position the Specialists will be expected to support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent help desk skills and the willingness to be trained and develop key technical skills.
Job Responsibilities:
  • Answer inbound calls from customers, internal or external, regarding trouble repair for Windstream product and services
  • Utilize and navigate in multiple systems to verify and perform trouble isolation and repair of service
  • Provide a positive customer experience by showing professionalism to a wide range of customers
  • Ability to accept and implement coaching and feedback in order to achieve individual or team performance objectives
  • Recommend products that enhance or resolve a customer’s issue
Job Specifications:
  • General knowledge of the telecommunication products and service offerings
  • Must have excellent customer and interpersonal skills
  • Possess technical aptitude for performing technical tasks to resolve issues
  • Ability to work in a high intensity, stressful environment
  • Ability to work a flexible or rotating 24x7x365 schedule
  • Ability to work alone or as a member of a team
  • Perform other duties as deemed necessary by management to support our customer
Desired Skills:
  • Help Desk Experience
  • Phone Skills
  • Quality Focus
  • Tech Savvy
  • Problem Solving Skills


Job Requirements

Minimum Requirements:

High School diploma or equivalent and 2 years experience with 1-2 years directly related to the job. College hours,college degree or military experience may be substituted as deemed appropriate. 

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.