Engineer II/III/Consultant-Network Operations in Work From Home at Windstream

Date Posted: 2/12/2021

Job Snapshot

Job Description

Job ID:21000491

The Engineer II/III position will be the key lead technical resource for the Service Assurance (SA) Solutions team tasked designing, developing and maintaining the existing automation and optimizing the overall Voice Troubleshooting workflow in the Service Assurance organization.

Job Responsibilities:

This Engineer position will be a key technical resource for the Service Assurance (SA) Solutions team tasked with automating and optimizing the overall workflow of the SA organization to include:

  • Support existing Voice customer Monitoring
  • Develop process for Voice Troubleshooting Automation
  • Support Resolve (runbook automation) platform for automated testing
  • Support Chat Bots Integration with automation for Voice
  • Participate in customer data integrity initiatives to improve records accuracy
  • Provide technical expertise to product development teams

Expected to learn and understand OSS/BSS system interactions related to customer records and services to isolate and identify gaps in automation.

Will support software developers building product enhancements, repair automation scripts, tools, and provide technical analysis of any failures.

 Essential Duties & Responsibilities:

  • Focus on documentation and training material for repair automation and customer monitoring solutions for Voice services.
  • Lead in design and implementation of new network automation and service testing solutions; including partnering with Automation development teams for Voice services.
  • Lead assigned projects to remediate issues preventing customer services from being automatically tested.
  • Partner with software developers and provide technical guidance to automate repair processes related to customer service outages and degradations

Job Requirements

Minimum Requirements: 

College degree in Engineering or a related field and 2-4 years professional level experience; or 6 years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.

Preferred Skills:

  • Python, Groovy, SQL, Linux, Shell Scripting
  • Knowledge and experience in Voice Network Design (SIP, PRI, Hosted, Officesuite)
  • Knowledge in Switching Platforms (MetaSwitch, DMS, 5ESS, GTD5, Sonus)
  • Knowledge in Least Cost Network Routing and troubleshooting Call Routing flow
  • Knowledge of Windstream internal systems (Remedy, WinCare CRM, CAMP, and MSS/NGMS)
  • Experience with Agile and Scrum methodology


EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.