Job Description

About the Role:

The Customer Service Technician II handles installation and maintenance of broadband services for residential and small business locations. The Technician must possess an attention to detail, problem solving skills, the ability to distinguish colors in use of color-coded cable, and the capability to climb ladders and poles up to 40’ and to lift up to 50 lbs. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour callouts.

What You’ll Do:

• Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment
• Climb telephone poles and use ladders to provide service
• Interpret work drawings and instructions, including paperwork
• Work with other communication groups to provide service as needed
• Sell and promote Windstream products and services
• Ability to work scheduled tour, overtime, callouts, and standby as needed
• Train new employees on daily job functions
• Operate handheld computer for retrieving and clearing job tasks
• Other duties as assigned

Do You Have:

• Ability to lift and control a 28' ladder, weight 70lbs., plus 6lb. levelizer
• Ability to distinguish colors in a cable
• Good to excellent communication skills
• Good to excellent mechanical ability
• Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)
• Ability to use test equipment
• Good to excellent computer skills preferred
• Must be neat in appearance
• Ability to work in confined spaces, manholes
• Ability to write legibly, to prepare neat and accurate records
• Ability to attend training, local and out-of-state

Our Benefits:  

• https://windstreambenefits.com
• Medical, Dental, Vision Insurance Plans 
• Identify Theft, Legal, Auto & Home and Pet Insurance 
• 401K Plan 
• Health & Flexible Savings Account 
• Life and AD&D, Spousal Life, Child Life Insurance Plans 
• Educational Assistance Plan 

About Us: 

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience. This is a safety sensitive position.