Customer Advocate in Walnut Creek, CA at Windstream

Date Posted: 5/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2001 North Main Street
    Walnut Creek, CA
  • Job Type:
    Sales
  • Experience:
    At least 5 year(s)
  • Date Posted:
    5/10/2018

Job Description

Job ID:18001596
  • Delivers sales management to existing customers by assessing past, present, and future customer needs; analyzing customers business model; and offering additional product lines to support further business.
  • Executes additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost. 
  • Responds to customer requests by collaborating with internal business partners; coordinating with technical support; and offering assistance during product changes.
  • Maintains relationships with existing customers by following-up on a continuous basis (pre-post installation); inviting clients to conferences; and providing adaptable products for current platform.
  • Processes product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms. 

Job Requirements

Minimum Requirements:

Bachelors Degree and 5 years professional level job related experience (outside, direct sales experience); OR 9 years professional level equivalent related experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.

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