Architect II - Solutions-ACC in Little Rock, AR at Windstream

Date Posted: 8/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    4001 North Rodney Parham Road
    Little Rock, AR
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:19002516
The Solutions Architect is creative, resourceful, polished and professional, with an extensive knowledge of advanced voice trunking, PBX, CCaaS, and LAN data products.  Candidates for this position must be able to meet with customers and Account Executives to review potential solutions, uncover customer requirements, document requirements, design the solution, present to the customer, and help close business.  Solutions Architects are highly trained and knowledgeable about all aspects of technology solutions in the hospitality industry and are experts in multiple vendor solutions and provide consultative customer interviews, presentations, and demonstrations to help drive revenue and growth with existing and new customers.
Primary Responsibilities
  • Meet with potential and existing hospitality customers to gather information and requirements.
  • Design and quote voice solutions for hospitality opportunities.
  • Assist in closing potential opportunities and presenting to customers.
  • Interact with customers to ensure strategic direction is with Windstream.
  • Interact with manufacturers to ensure strategic direction is with Windstream.
  • Work with Account Executives on registering deals and special pricing.
  • Participate in training programs and pass expert certification exams on specific product lines.
  • Work on RFP responses.
  • Participate in sales forecasting.
  • Develop and mentor sales staff.
  • Technical update presentations to customers and internal staff.
  • Travel to customer sites and perform extensive site survey based designs
  • Lead remote site survey teams
  • Assist in customer kickoffs.
  • Strong communication skills (calls, emails, documentation)
  • Strong organizational skills (juggle multiple designs, calls, requests, changes)
  • Entire Microsoft Office Package, including Visio
Additional requirements
A qualified individual must have at least five years’ experience designing Avaya and LAN networking solutions in the hospitality industry. Additional Mitel, Broadsoft vPBX, and UCaaS knowledge and experience is a plus. They must be familiar with brand standards of the major hospitality brands or able to become subject matter experts on them very quickly. The individual must have the ability to gather complete property details and design a standards based solution that includes Avaya PBX solutions, HP and Cisco LAN routing and switching,  Phybridge, Audio Codes, firewalls, and UPS. Experience designing both UCaaS and premise based solutions is beneficial.

Job Requirements

Minimum Requirements:

College degree in a Technical or related field and 3-5 years professional level experience with 0-1 year supervisory experience for roles with supervision; or 7 years professional level related Technical experience with 0-1 year supervisory experience for roles with supervision; or an equivalent combination of education and professional level related Technical experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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