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Analyst II-Finance in Hiawatha, IA at Windstream

Date Posted: 5/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    Hiawatha, IA
  • Job Type:
  • Experience:
    2 to 5 years
  • Date Posted:

Job Description

Job ID:19001253

This position is in our Financial Services organization.  Responsible for analyzing and resolving complex customer billing disputes for our top Tier Enterprise Customers. Analyst is a customer focused individual whose key responsibilities include processing of billing disputes and achieving sound financial decisions designed to protect the company’s bottom line while preserving the customer relationship.

  • The ability to analyze a reported billing issue and determine 1) if an issue exists 2) the nature of the issue 3) if issue is in need of corrections; and 4) corrective measures needed to achieve resolution with the customer.
  • Respond efficiently, professionally, and effectively to internal and external customer inquiries relative to contract terms.
  • Ability to coordinate with external departments to achieve dispute resolution for customer’s billing disputes.
  • Negotiate settlements with customers using a variety of factors including usage costs, circuit costs, tenure, contract term, risk, et.
  • The ability to escalate to internal/external customers appropriately or handle incoming escalations as the need arises.
  • Ability to multi-task and maintain workload as well as incoming escalations.
  • Handle challenging and sometimes confrontational situations.
  • Assist Management with Manual Adjustment reporting and Monthly Metrics.
  • Responsible for monitoring and reviewing current queue reports to ensure processing timeframes are being met.
  • Proficient in all pertinent systems.
  • Proficient in Excel to calculate, display, and explain credit/debit calculations.

Job Requirements

Minimum Requirements:  

College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

  • Four-year degree or equivalent work skills and experience
  • 2-5 years billing experience
  • Strong research, analytical, and problem solving skills with ability to work under tight schedules.
  • Strong communication skills both written and verbal.
  • Proficient in Microsoft Office Tools, especially Excel and Access.
  • Knowledge of SQL as well as other query languages, or the ability to learn these things.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.