Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!
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The Enterprise Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. In addition, the Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in Windstream.
The role proactively engages customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real-time insights into customer needs.
The Customer Success Manager also orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer promise.
The Customer Success Manager will play a key role in migrating customers to advanced access methods and driving increased uptake of SDWan and UCaaS through a solution focused mindset based on a deep understanding of a customer’s unique technical requirements and needs.
The Customer Success Manager will partner closely with Enterprise Sales Executives within their shared geographic region. The joint Sales and Customer Success team will co-develop customer plans and prioritize opportunities.
Key aspects of the role include:
The ideal candidate will have: - Customer relationship skills and a solution focus - Experience in expanding adoption at enterprise customers - Understanding of value drivers in recurring revenue business models - Understanding of the SD-WAN and UCaaS product suites and roadmap - Data and technology orientation - Technical ability to speak to customers -
Desired Qualifications:
College degree and 2-4 years related experience; or 6+ years professional level related experience; or an equivalent combination of education and professional related experience.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, CopierThe starting compensation range for this job is $52,600 to $63,100
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Our Benefits:
Windstream CIB Statement:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups:
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.