Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!
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Manages and supports local operations managers and operations support staff; monitors and controls expenses; coordinates building and grounds projects and upkeep; manages functions involving installation and repair service, central office maintenance, monitors and provides employee safety adherence, training, development, rewards, recognition, and discipline; provides budget input; secures personnel; provides coordination with both field and corporate staffs; prepares and makes presentations; promotes positive company image to the public and to all employees; performs other duties as assigned or deemed necessary.
What You'll Do: Manages and supports local operations managers and operations support staff; ensures that all employees are kept up to date on all changes in procedures, promotions, and products; handles customer problems and complaints as required; assists in disciplinary actions with employees as required; completes performance evaluations for local managers and operations support staff; reviews and approves evaluations on all operations employees. Monitors and encourages technicians: Monitors sales progress and provides support and incentives to the team members; creates and supports sales promotions of new and existing products, initiates actions and programs for technicians; uses specialized reports, programs, and procedures to motivate employees to improve results. Coordinates building and grounds projects and upkeep: performs periodic inspections of land and buildings. Monitors and controls expenses: Reviews and approves requisitions, approves invoices and expenses, approves major vehicle repairs; monitors the monthly financial reports to ensure expenses are being accounted correctly: coordinates efforts to control all expenses, including the review of the monthly financial analysis. Manages functions involving installation and repair service, central office maintenance; analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; initiate actions and programs for trouble reductions; monitors customer service reports to improve the efficiency of the work group and improve customer service; reviews management reports; coordinates, participates in, and responds to PSC audits, and evaluations; monitors major OSP maintenance projects; coordinates efforts to improve CSI results. Monitors employee safety adherence, training, development, rewards, and recognition; reviews all accident reports and investigations; schedules and recommends employee training; develops specialized reports and programs to increase productivity. Provides budget input: Prepares operating and capital budget inputs; reviews and approves inputs initiated by Local Managers and other departments. Must provide and maintain the following skills: motivational, sound management, excellent written and verbal communication, mentoring, support, decision making in timely manner, team building, creativity, and enthusiasm. Promotes a positive company image to Windstream employees, city, county, state, and federal officials, and local customers; assists in Windstream sponsored community projects and participates in civic clubs. Performs other duties as assigned or deemed necessary.Minimum Qualifications
Desired Qualifications: College degree and 8+ years professional level experience with 3-4 years supervisory experience; or 12+ years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired. This is a safety sensitive position.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%
Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33%
Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle
Exposures to: Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%
Types of Driver’s License Required: Driver’s License
IND123
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Our Benefits:
Windstream CIB Statement:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups:
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
