Coordinator I-Sales Order

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. 

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients. 
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises. 

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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Overview:

We are seeking a dedicated and detail-oriented Operational Efficiency and Process Improvement Specialist to join our dynamic operations team. The primary focus of this role is to reduce negative Work in Progress (WIP) and ensure orders are installed and completed efficiently. This position will also drive process improvements and participate in specific trials to gain insights into operational efficiencies and opportunities for improvement.

Key Responsibilities:

• WIP Reduction and Order Completion:
• Focus on reducing negative WIP to ensure that orders are installed and completed efficiently.
• Monitor order progress and take proactive steps to resolve issues that could delay installations.

Process Improvement:

• Identify and implement process improvements to enhance operational efficiencies.
• Participate in trials and pilot programs to identify operational inefficiencies and opportunities for improvement.
• Analyze trial results and provide actionable insights to management.

Call Management:

• Handle inbound and outbound calls using CXONE to manage customer interactions effectively.
• Address and resolve Salesforce Not Done Case work, Legacy Not Done issues, and Dispatch Confirmation reviews.
• Attempt to reschedule or resolve reasons for held orders through effective communication with customers and internal teams.

Collaboration and Coordination:

• Work closely with field technicians to ensure the correct Not Done codes are used.
• Provide coaching and feedback to technicians to improve accuracy in coding and overall process efficiency.
• Collaborate with various departments to streamline processes and improve order completion rates.

Qualifications:

Experience: Minimum of 2-3 years of experience in Windstream sales, operations, process improvement, or a similar role.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in using CRM systems (e.g., Salesforce) and call management software (e.g., CXONE).
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Knowledge of Windstream’s order operation flow and/or the ability to take initiative and accountability in obtaining general knowledge of E2E operation’s flow.
• Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating operational gaps and necessary process improvements.

This job description outlines the primary duties and responsibilities of the position and is not intended to be an exhaustive list of all tasks. The incumbent may be required to perform additional duties as needed.

The starting compensation range for this job is $35,068 to $43,347.

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group
• WOW – Women Employee Resource Group
• WINPRIDE – LGBTQ+ Employee Resource Group
• WBPN – Black Professional Resource Group
• WARG – Ability Resource Group
• LaFamilia –Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email