Manager - Local Operations

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

_________________________________________________________ 

About the Role: 

Windstream’s Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. The Manager of Local Operations and his/her team care about technology and connecting customers to products they value. His/herteam of expertscreate meaningful connections with customers that create long-term relationships. 

What You’ll Do:

• Manage technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable; reviews job done by each technician on a quarterly basis to check for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for appraisals that are completed once a year. 

• Manages functions involving installation and repair and central office maintenance: Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; monitors central office routines.Monitorsprogress of central office(CO)andOutside Plant (OSP)jobs and inspects after completion; monitors facilitychangeorders (FCOs); schedules and coordinates jobcut over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed. 

• Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employeestatusandperformance reports. 

• Provides and records safety training and hazard communicationsensuringeveryone follows safety rules and proceduresdaily; maintains OSHA records; investigates and completes accident reports. 

• Maintains proper files and documentation for DOT drivers including monthly summaryand daily inspections. 

• Monitors controllableexpenses,controls inventory levels in the office and on the technician’s vehicles. 

• Monitors, inspects,and maintainsbuilding, grounds,andvehicles. 

• Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief. 

• Works with city official, county officials, and local customers to maintain a positive image of Windstream. 

Do You Have: 

• Ability to motivate employees in the areas of sales, increased revenue, and productivity. 

• Ability to manage people (HR knowledge). 

• Customer servicementality. 

• Knowledge of telephone operations. 

• PC skills. 

• Positive attitude. 

• Candid, vocal, and honestcommunication skills. 

• Ability to shift gears at a rapidpace. 

• Ability to adapt to changingtechnology. 

• Relationship buildingmentality. 

• College Degree + 5-7 years professional level experience +2-3 years supervisory experience. 

• 9+ years related technical and/or telephoneexperienceOR an equivalent combination of education and technical level related experiencerequired. 
• Previous experience as a technician.
• Desired Qualifications:  College degree and 8+ years professional level experience with 3-4 years supervisory experience; or 12+ years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%  

Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% 

Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33% 

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66% 

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100% 

Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle 

Exposures to: Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%  

Types of Driver’s License Required: Driver’s License 

_________________________________________________________

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group
• WOW – Women Employee Resource Group
• WINPRIDE – LGBTQ+ Employee Resource Group
• WBPN – Black Professional Resource Group
• WARG – Ability Resource Group
• LaFamilia –Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email