ES Enterprise Ops - Sr Project Analyst in Nationwide (Remote) at Windstream

Date Posted: 5/30/2024

Job Snapshot

Job Description

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

  • As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
  • Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
  • Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About the Role:

Sr. Project Analyst is responsible for critical support and interface with Windstream Enterprise teams, providing current trends and management support tools to assist in the effective leadership of core processes in support of operational goals and objectives. Position will interact directly with other organizational units for necessary assistance in executing identified enhancements and interface with best-in-class Project Management execution. Represents a continuing cycle of problem identification, investigation, resolution development, improvement execution and re-evaluation. Benchmark customer friendly and properly supported workflows for CLEC and can scan and develop efficient processes for business accounts that flow through the organization. Identify and assist in the execution of operational enhancements focused on the goals of improved performance and provide desired services for the company. Assist in the developing and compilation of desired operating characteristics/process/procedures as it relates to operational performance goals. Interface directly with other organizational units for necessary assistance in executing identified enhancements. Assist in the verification of operational compliance with newly designed quality resolutions, processes, and procedures. Identify and assist in the execution of customer experience enhancements focused on the goals of reduced churn within the operating parameters of the company. Participate in the implementation of applicable quality management practices to identify, analyze, and evaluate internal and external processes and performance for customer impacting activities. Interface directly with Internal customers and line staff to continually understand customer experience needs and enhancements. Position must be able to support analysis of diverse elements in support of operational activities along with the ability to analyze complex problems, interpret operational needs and develop integrated, creative solutions. The position must be able to provide justified guidance in the development or management of projects as they relate to operational goals. Knowledge of telecommunication sales and care processes and procedures, systems supporting same, service quality assuring processes and procedures, systems supporting same. Direct project management experience in sales, care and service quality assuring environments is desired. Special projects may be assigned that are outside the quality operational activities.

Do You Have:

College degree and 3-5 years professional level experience with 1+ year supervisory experience for supervisory roles; or 7+ years professional level related experience with 1+ year supervisory experience for supervisory roles; or an equivalent combination of education and professional level related experience required.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

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Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

  • WinVets – Veteran Employee Resource Group
  • WOW – Women Employee Resource Group
  • WINPRIDE – LGBTQ+ Employee Resource Group
  • WBPN – Black Professional Resource Group
  • WARG – Ability Resource Group
  • LaFamilia –Hispanic Resource Group
  • AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Job Requirements

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